Terms & Conditions

By using www.firsttuch.com and placing an order with us, you agree to the following terms and conditions.

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1. Bespoke Hampers

All hampers are made to order and tailored to individual requests. Please ensure all information provided is accurate before confirming your order.

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2. Orders & Payment

Payment must be made in full before we process your order. We accept payments through secure third-party providers.

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3. Delivery

We aim to dispatch hampers within the estimated delivery timeframe agreed at the time of order. Delivery times may vary depending on location and courier services. International delivery (including UK, EU, USA, and Canada) may be subject to additional customs fees, duties, or taxes, which are the responsibility of the customer.

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4. Returns & Refunds

As each hamper is bespoke and personalised, we do not accept returns or offer refunds, unless the item arrives damaged or faulty. If your order arrives damaged, please contact us within 48 hours of receipt with photo evidence.

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5. Liability

We are not liable for delays caused by third-party delivery services, customs processes, or events outside our control. Our liability is limited to the value of the product purchased.

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6. Intellectual Property

All content on this site, including images, text, and branding, is the property of FirstTuch and may not be reproduced without permission.

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7. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. International customers agree to comply with local laws applicable to their jurisdiction.

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8. Contact

For any questions related to these terms, please contact us at:
Email: orders@firsttuch.com